Frequently Asked Questions
Where do you ship?
Our current launch collection ships within the United States. Available shipping methods and rates are shown at checkout.
How much is shipping?
Shipping is calculated at checkout based on the items in your order and destination. Hearthveil also offers free shipping on qualifying orders when the promotion is shown on the site.
How can I track my order?
When tracking is available, it will be provided with your shipping confirmation.
What if I have a problem with my order?
Please use our Contact page and include your order number and the email address used at checkout so we can assist you efficiently.
Where can I find return information?
Please review the Refund Policy linked in the store footer for current return and refund terms.